This policy applies to all PRO SWIM CLUB services, including private training, semi-private training, Development Coach sessions, clinics, camps, group training programs and training packages.

By booking and paying for a PRO SWIM CLUB service, the parent, guardian or adult participant confirms that they have reviewed and accepted the applicable booking terms, subject at all times to any rights available under Ontario law.

1. Booking & Payment

All bookings are subject to availability.

Payment is required in advance once a training date, camp, clinic or program has been confirmed.

A booking is considered fully confirmed once payment has been received by PRO SWIM CLUB. Until payment is received, PRO SWIM CLUB may release the requested space to another swimmer.

Unless otherwise stated, prices are in Canadian dollars. Any applicable taxes will be disclosed before payment.

The booking confirmation should identify the swimmer, service, date and time, location, coach or coaching level where applicable, price and payment terms.

2. Ontario Consumer Rights

Nothing in this policy limits or replaces any cancellation, refund or other consumer rights that apply under the Ontario Consumer Protection Act, 2002 or other applicable law.

Where a statutory cooling-off period or other statutory cancellation right applies, that legal right takes priority over the standard PRO SWIM CLUB cancellation rules below.

Any refund required by law will be processed within the time required by applicable legislation.

3. Private, Semi-Private & Development Coach Sessions

Private and semi-private sessions include sessions with Coach Pavlo and sessions with a PRO SWIM Development Coach.

For cancellations made at least 14 days before the scheduled session, the payment may be transferred once to another available private/semi-private training date or retained as a training credit.

Private-training credits are intended for private or semi-private training and must normally be used within the same training season unless PRO SWIM CLUB confirms an extension in writing.

For cancellations made less than 14 days before the scheduled session, payments are normally non-refundable and the session is not automatically eligible for rescheduling or credit.

A missed session or no-show without prior notice is non-refundable.

PRO SWIM CLUB may make an exception in the case of a documented medical emergency or other exceptional circumstance. Any exception, credit or rescheduling offered in such a situation is at the discretion of PRO SWIM CLUB and does not change the general policy for other bookings.

4. Camps, Clinics & Group Programs

For cancellation of a camp, clinic or group program 14 days or more before the start of the applicable program, the customer may choose:

100% refund of the amount paid, or
100% credit toward another PRO SWIM camp, clinic or group program.

For cancellation less than 14 days before the program or affected session, the customer may choose:

50% refund of the unused applicable amount, or
100% of the unused applicable amount as PRO SWIM credit toward a future camp, clinic or group program.

Sessions that have already been attended are non-refundable.

A no-show without advance notice is normally non-refundable. In the event of a genuine medical emergency, PRO SWIM CLUB may permit the unused value to be transferred to another clinic or camp or may apply the 50% refund option.

5. Camp & Clinic Credits Cannot Be Used for Private Training

Camp, clinic and group-program payments and credits cannot be transferred or applied toward private or semi-private training sessions, including sessions with Coach Pavlo or a Development Coach.

Private and semi-private training must be booked and paid for separately at the applicable private-training rate.

Likewise, a private-training credit remains associated with private/semi-private training unless PRO SWIM CLUB specifically approves another arrangement in writing.

6. Packages & Discounted Programs

Discounted packages are priced based on the purchase of the complete package.

If part of a discounted package has already been used and the remaining portion is cancelled, PRO SWIM CLUB may calculate the value of completed sessions using the regular individual-session rate before determining the remaining refundable or creditable balance, provided this condition was disclosed when the package was purchased.

Credits have no cash value except where a refund is expressly provided under this policy or required by law.

7. Medical Emergencies

PRO SWIM CLUB understands that unexpected medical situations can occur.

Where a swimmer cannot participate because of a genuine medical emergency, PRO SWIM CLUB will make reasonable efforts to offer an alternative under this policy, including rescheduling, camp/clinic credit or an applicable partial refund.

PRO SWIM CLUB may request reasonable confirmation of the medical circumstance when an exception to the normal cancellation rules is requested.

8. Changes or Cancellations by PRO SWIM CLUB

Pool schedules, facility availability and coaching assignments may occasionally change for reasons outside the control of PRO SWIM CLUB.

If PRO SWIM CLUB must cancel a session and cannot provide a reasonable replacement, the customer will be offered either a full credit for the affected service or a refund of the amount paid for the cancelled service.

If a specific coach was expressly confirmed and PRO SWIM CLUB needs to substitute another coach, the customer will be notified whenever reasonably possible.

A customer who does not wish to accept a material change made by PRO SWIM CLUB may request a credit or refund for the affected session.

9. Facility Closures & Events Beyond Our Control

Where a pool or facility becomes unavailable because of closure, emergency, weather, maintenance, competition, government order or another circumstance outside PRO SWIM CLUB’s reasonable control, PRO SWIM CLUB will first attempt to reschedule the affected service or provide an equivalent alternative.

If no reasonable alternative can be provided, the unused affected amount will be converted to credit or refunded as appropriate and subject to applicable law.

10. Refund Processing

Approved refunds will normally be returned to the original payer and, where reasonably possible, through the original payment method.

PRO SWIM CLUB aims to process approved refunds within 10 business days, and always within any shorter or otherwise mandatory period required by applicable law.

Refunds apply only to the unused eligible portion of a booking.

11. Credits

Credits may be used only for eligible PRO SWIM CLUB services within the category for which the credit was issued unless otherwise approved in writing.

Camp and clinic credits are not private-training credits.

Credits are not transferable between unrelated customers or families without written approval from PRO SWIM CLUB.

The expiry or permitted use period of a credit will be stated when the credit is issued.

12. Communication & Cancellation Requests

All cancellation, refund, transfer or credit requests should be made in writing so that the date of the request can be confirmed.

Requests may be sent to:

PRO SWIM ONTARIO INC. / PRO SWIM CLUB
Email: proswimon@gmail.com

Customers should include the swimmer’s name, scheduled service and date of the booking.

13. Acceptance of Terms

Before completing an online booking, customers must be given an opportunity to review the service, price, date/time, location and these cancellation/refund terms and to correct any booking errors.

By completing the booking and providing the required electronic acceptance, the customer confirms acceptance of the booking agreement and this policy.

A copy or confirmation of the applicable booking terms will be made available electronically for the customer’s records.

14. Applicable Law

This policy is governed by the laws of Ontario and the applicable laws of Canada.

If any provision of this policy conflicts with a mandatory consumer right under applicable law, the mandatory legal requirement will prevail and the remaining provisions will continue to apply.